Service Support

THIS FORM MUST BE COMPLETED IN FULL OR WARRANTY CANNOT BE PROCESSED

Service & Warranty Request Form

  • Contact Information

  • Site Information

    The information below is regarding the physical location of the product that you wish to have serviced.

  • Product Information

    The following information is regarding the product that would would like to have serviced.

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    Accepted file types: jpg, gif, png.
  • This field is for validation purposes and should be left unchanged.

Please Note: Warranty call-outs take place Mondays to Fridays between 8.30am & 5.00pm (except public holidays). Any calls outside these times will be subject to penalty rates. Certain items such as (but not exclusive to) glass, light fittings & gears are not covered under warranty. Claims for non-covered parts, no faults found, user error, travel over 50km or other items outside our standard terms and conditions will be chargeable. Any chargeable items will be COD terms – payable onsite.

Have peace of mind when buying your equipment from us. We have our 13 months parts and labour warranty, on all equipment sold. We will come out on site, this includes all of Australia and New Zealand as well.

For any enquires with regard to operation of equipment, spare parts, operating & technical manuals and or technical support, please contact us on 03 9317 4200 or email admin@harbinaustralia.com

Conditions Apply